Return & Refund Policy

***RETURNS/ EXCHANGE

We currently do not offer the option to return items. Each style is handmade by one of our partner Artisans, who directly receive 70% of the profits on each sale. Many of these styles are one-of-a-kind and cannot be replicated. Due to the unique nature of our platform, all of the items featured within the Bead4love Collective are FINAL SALE.

If you received an incorrect or damaged product, please contact us within (7) days of receiving the item(s) at support@bead4love.com for further assistance. We kindly ask that you send us a photo of any defects/damage to the item and/or packaging.

***REFUND/ RESEND

We accept refund/ resent in these cases:

- Wrong item (wrong design, wrong product type)
- Wrong size item (we sent the wrong item with the one you purchased)
- Item has not arrived within 30 days for US order or 60 days for international order

Please contact us by email at support@bead4love.com and our support team will help you arrange a replacement or refund as soon as possible.

  • Replacement orders will take time like normal orders (7 business days for processing and 2 - 4 weeks for delivery). Customer don't need to pay for any replacement fee/ resend fee in these case.
  • Refund will be process right after we receive your request. Credit will be back to your account in 3 - 10 days regardless of the bank of your account.  

We do not accept refund/ resent in these cases:
- Customer chooses the wrong size
- Package missing due to the wrong shipping address provided. 
- Customer do not like the item material 
- Customer change the order/ shipping address after the product has been made and shipped out.

- Customer returns the product without noticing 
bead4love

Cancel order

You can only cancel your order within 2 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee (1.5% of your total order value) will be applied for the cancellation. Full refund only applies to switching orders.

Once you place new orders, our system will automatically cancel old orders and refund 100%.

CONTACT US

Email: support@bead4love.com

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